Refund policy

Every piece we sell is pre-owned or vintage. Each one is described and photographed as accurately as we can manage, and each one is unique — once it is gone, it is gone. Please read the following before you buy.

Returns

thshi.com orders: you may request a return within 14 days of delivery. The piece must come back unworn and undamaged, with any box, dust bag, authenticity card or accessories it was sold with.
Pieces marked “(as-is)”: wear is disclosed in the title and description, and these are final sale. Please ask us anything you like before buying — we would far rather answer questions than have you disappointed.
Live auction purchases (Whatnot): these are governed by Whatnot’s own buyer protection and returns process. Please raise any issue through Whatnot so it is covered by their policy.

Return shipping

Return shipping is paid by the buyer, and we ask that returns are sent insured and tracked — until it reaches us, the piece is your responsibility. There is no restocking fee.

Refunds

Refunds go back to the original payment method once the piece has arrived and been inspected, normally within 3–5 business days. We will email you when it is done.

Not eligible for return

Pieces marked “(as-is)”
Damage that happened after delivery
Pieces returned without the components they were sold with
Custom, personalised or altered pieces

Our authenticity guarantee

Every piece is authenticated before it is listed. If anything you buy from us is ever shown not to be authentic, we will refund you in full — at any time, with no deadline. This guarantee never expires and is not affected by the 14-day window above.

Damaged in transit, or not as described

To start a return, email aloha@thshi.com with your order number.